Elior at the Airbus Terminal: nearly 9,000 click & collect orders since 2020
At the Terminal on the Airbus site, employees order lunch online and pick their collection time. Since 2020, 456 of them have placed nearly 9,000 orders, most of them for noon.
The challenge
A staff restaurant with a short lunch break: employees all arrive at once, and the kitchen only discovers demand during service.
The solution
Employees order from their computer or phone, pick a collection time and pay at the counter when they pick up their meal. The kitchen sees orders coming in advance, with the time each one must be ready.
What was put in place
- Online ordering, on desktop and mobile
- Collection time chosen by the employee when ordering
- Payment at the counter, on collection
The results
Nearly 9,000 orders since 2020, up to 356 in the best month (March 2021) and 26 on the best day. More than one order in four is collected before noon: the kitchen knows in advance what to prepare, and for when.
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